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Lacollection_mouja

La Collection Moujá

La Collection Moujá

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CHAT

FAQ

 

1

Shopping Cart

You can view items you have selected for purchase, and change or delete the number of items on your order all from your shopping cart.  

Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, we will notify you in this section. As soon as we start packing your order we will send you a shipping confirmation email with your receipt, shipping details and a link to track your parcel online. 

You will also be able to track your order under ‘Orders’ when you sign in at My Account.

Please note, that it can take some time before the tracking information is uploaded.

2

Process time

& Shipping

After I place my order, when will my order ship?
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. 

How come the tracking number isn’t working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

Can I pick up my order instead of having it delivered?
We only offer shipping options at this time. We do not have a store front for pick up orders. If you need to pick up products, please visit our store locator to find a retailer near you that carries the product you need: https://www.lacollectionmouja.com/store-locator.html.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, La Collection Moujá is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. The customer must enter a safe and accurate address when entering their shipping address. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

 

Do you ship internationally?
All orders ship within the United States. We do not ship internationally at this time.

 

Do you ship to PO Boxes?
Yes, we can ship to PO Boxes.

 

Do you ship to military locations (APO/FPO/DPO)?
Yes, we can ship to military locations.

How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $50.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.

How fast is Free Shipping?
Free shipping will be delivered within 8 business days.

When I enter my shipping address, I am receiving an error that my address is invalid?
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.

How do I update/cancel my order?
Please call our Customer Care 1-262-344-8275, or email us at customerservice@lacollectionmouja.com. Have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.

3

Secure Ordering

& Payment Options

What are the forms of payment you accept?
We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos. And Yes, we do accept PayPal.

I received an error message that my order cannot be completed but I was still charged. Why?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your card in 3-5 business days. If you do not see the funds back in your account after that time, please contact your card company for further information.

Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions

4

Returns

Refunds

Returns, Exchanges & Refunds
Thank you for shopping at Lacollectionmouja.com. Once an order has shipped, we do not accept returns or exchanges.

Purchases Made Through Retailers
Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.

Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Damaged or Defective Products
Damaged or defective products may be returned to lacollectionmouja.com after contacting customerservice@lacollectionmouja.com. Please submit photo images of the damaged or defective product.